We are looking to hire a Front Desk Associate to join our team. The Front Desk employee is the face of Imperium 7; they are the person a guest sees when they first walk into the facility. This person must be team-oriented with great communication skills. The Front Desk employee wears many hats while also ensuring positive customer experience.
Salary range: $37000 - $47000 per year.
Responsibilities:
Interact with customers by telephone or in-person to provide information about Imperium 7 and rectify concerns.
Promptly ensure that customer requests are addressed professionally and thoroughly by telephone, e-mail and face-to -face meetings.
Attend all scheduled team meetings and brings suggestions for improvement.
Responsible for greeting and serving all guests courteously and professionally.
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
Checked to ensure that appropriate changes have been made to address the customer's issues.
Provide friendly and courteous telephone manners to guests and co-workers.
Report all equipment issues and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
High school diploma or equivalent.
Must professionally present self regarding personal dress and grooming.
Excellent verbal and written communication skills
Basic computer skills.
Availability to work a variable work schedule.
Exceptional customer service skills.
All your information will be kept confidential according to EEO guidelines.