Ecommerce & Internal Customer Support
Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Target Specialty Products is proud to be a leading national wholesale distributor of specialty agricultural chemicals, application equipment, products, supplies, services and education. We serve the entire United States from 42 conveniently located branch locations in the U.S. and Canada and provide products and services throughout multiple industries, in both the private and public sector.
ResponsibilitiesWhat do our Ecommerce & Internal Customer Support do?
A successful Ecommerce & Internal Customer Support is a motivated self-starter who can work independently with a focus on results in achieving company business goals. Success includes planning, organizing, and selling the company’s product line within assigned branch coverage areas to optimize profit and meet marketing, financial, and corporate growth objectives while developing and enhancing client relationships within Target Specialty Products.
Essential duties and responsibilities may change, be replaced or added :
- Answer Phones, provide appropriate assistance.
- Order placement/ processing (email confirmation)
- COD payment processing if applicable (email confirmation)
- Signed confirmed material pick up documentation
- AR Status on account of past due invoices are indicated
- Input Orders through System or Web Order portal.
- Input Drop shipments through System or Web Portal.
- Identify backorders and assist with immediate fulfillment.
- Follow up with AR on all required sales order credit hold releases for shipment.
- RUP, input all required license information for customers seeking restricted items.
- Complete Sales Return orders within 48hrs.
- Report product shortages as indicated in the system to the RDC Manager
- Provide all customers,
- Order confirmations and tracking details
- Backorder delivery status
- Status of order
- Status of purchases for material requirements if applicable for Backorder
- AR status, copies of Invoices
- Assist customers with payments on accounts.
- Provide updated statements
- Receive and process all confirmed shipped -Drop shipments
- Receipts in system of vendor Invoice
- Processing of Sales order shipment in system
- Email confirmation of processed Invoice
- Ensure cleanliness of workstation and surrounding area
- Engage in continued education opportunities
- Report all accidents and near misses within 24hrs
- Report all OSHA related incidents within 6hrs
- Complete all required safety training
- Other duties, as assigned.
What do we offer?
- World class training of the latest industry best practices
- Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)
- Paid vacation, holidays, and PTO days
- Short and long-term disability
- Life Insurance
What do you need?
- High school diploma or GED
- Undergraduate degree or equivalent two-year diploma and one to two years related experience and/or training; or equivalent combination of education and experience.
- Strong communication skills both written and verbal, with an ability to listen to client needs so as to provide sound agronomic solutions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of company.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- To perform this job successfully, an individual should have a solid working knowledge of Microsoft Word and Excel Spreadsheet software.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The candidate must be self-motivated, focused and responsible for one’s own time and required tasks. There may be face-to-face interaction with managers.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must pass pre-employment background screen and drug test
- Must possess a valid driver’s license and pass motor vehicle record search
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
QualificationsTarget Specialty Products is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.
Link to Federal employment poster:
Pay Transparency Nondiscrimination Provision
We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
