Position Summary
Position Summary:
- Serves as a concierge: Greets and communicates with patients or visitors, including collecting payments and co-payments.
- Performs clerical functions, including, but not limited to: Answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.
- May need to document patient phone call in EHR for call routing/resolution.
- Performs patient registration and check-in: Confirms patient demographic and insurance information; assists patients with kiosk registration.
- Performs patient check-out: Schedules follow-up appointments or confirms future appointments.
- Maintains patient medical records according
to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning. - Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Basic Qualifications:
Education - High School Degree equivalent
Preferred Qualifications:
Education - Vocational / Technical or equivalent in One year certificate from college or technical school (based on Spectrum Health entity and department)