Job Description
Part Time Delivery Channel Support Specialist 400 Town Center Dr, Dearborn, MI 48126, USA Req #545 Monday, November 16, 2020Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of Michigan's largest and best managed credit unions in the country.The Opportunity: We are looking for a part time Delivery Channel Support Specialist to join our team! Under general supervision, execute assigned duties with efficiency and accuracy within promised service level agreements. Duties include providing phone support to front line staff involved in member service delivery, handling member fulfillment requests, providing full member service (except loans) to remote members, and handling administrative, documentation and project tasks, as assigned. What You'll Do:•Provide research, problem solving and phone support to staff through general and specialized phone queues.•Handle member fulfillment requests.•Provide full, direct service support on membership matters and deposit accounts to remote members and potential members.•Handle administrative assignments on specialty processes such as IRAs, deceased and fiduciary accounts, business accounts, document management, wire transfers, online and mobile banking, and online account opening.•Use various computer applications, data stores and knowledge bases to input, interpret and research financial information in response to member inquiries.•Maintain a high level of policy, process, procedural and product knowledge.•Maintain a high level of user knowledge on all core systems.•Interface with other departments to provide problem resolution for members. What You'll Need:•Two years of college or equivalent experience.•One-year financial front line experience, branch experience preferred.•Demonstrated knowledge of financial products, processes and procedures.•Demonstrated ability to provide superior customer service.•Demonstrated ability to understand and use credit union software (core system, ECM, vendor systems, Lotus Notes and office productivity software).•Excellent interpersonal skills, including effective verbal and written communication.•Demonstrated problem solving skills.•Ability to lift or move up to 30 lbs.•Saturday hours as required. What We Offer:•401k plan match, dollar for dollar up to 4%•401k additional employer contribution after one year at 5%•Vision insurance•Wellness initiatives and reimbursements•Pre-paid legal services plan•Identity protection plan•Accident supplemental plan•Free financial planning assistance•Numerous fun employee events throughout the year•Volunteer and community engagement opportunities•Discounts with local and national companies through DFCU Perks•New employee breakfast with the President•Service / anniversary awards•New employee discounts for company logo wear•Recognition and awards for outstanding team and individual performance (branch and member service center employees)•Gain share / bonus program•Employee referral payouts for recruiting your friends and family•Part time benefit supplement pay•Paid lunch time•Cash incentives for obtaining performance goals•Ongoing training opportunities•Leadership development program•Flexible scheduling for students Other details Pay Type Hourly•400 Town Center Dr, Dearborn, MI 48126, USAShare this job:Equal Opportunity Employer / Disabled / Veterans
