Help Desk Representative
Rochester Hills, MI
Join a solid company with a great culture, work-life balance, and a family feel. Work with a dynamic team, using some of the latest technologies.
Job Responsibilities:
- Provide professional end-user support via telephone, email or web submits
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
Skills, Licenses, Knowledge, Education, and Training Requirements:
- High School Diploma
- 0-1 year’s relevant experience
- Requires excellent customer service skills
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
