Overview
The Account Executive, Correspondent Channel, is responsible for representing PennyMac in an external sales capacity to correspondent sellers. The incumbent is the key contact for customer prospecting and relationship management. They also represent PennyMac to other portions of the mortgage industry, including MI companies, warehouse lenders, etc.
Job Description
Source new business in assigned territory through daily/weekly/monthly contact with existing customers and prospects via face-to-face meetings, telephone and e-mail communication.
Market PennyMac as a firm and its products to potential customers who fit the PNMAC Eligibility criteria, perform on-site visits as required, screen applications and assist Credit/Client Administration as necessary during the customer approval process.
Act as primary contact to match customer needs to PNMAC products, programs and services. Sell the benefits of PNMAC and train customers on how to sell and originate PNMAC programs and products.
Meet or exceed loan volume/revenue and quality goals as established by the Production Manager.
Manage Lender/Seller performance via monthly review of scorecards, delinquency reports and other data. Develop and administer performance action plans with the assistance of the Counterparty Risk Oversight Committee or other quality control groups. Assist with the resolution of aged risk management issues including, but not limited to, collection of monies owed, repurchases and final document collection.
Perform market research to understand customer needs and competitor information on various matters that impact PNMAC's ability to deliver consistent and competitive products, pricing and services to correspondents. Contribute recommendations based on knowledge and expertise to enhance PNMAC's performance.
Maintain and improve industry knowledge and overall professionalism through continuing education and by staying current with market trends and conditions, regulatory issues and MBA-related issues.
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Ideal Candidate will have the following:
Excellent oral communication skills, including ability to effective communicate with external customers and internal staff
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignment to completion within standard, accepted practices
Knowledge of basic computer software programs, including Windows, Microsoft Word and Excel, Google Mail and internet search sites.
Must be highly proficient in Excel and Word
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Excellent critical thinking, problem solving, mathematical skills and sound judgment
Financial Services and, if possible, mortgage industry experience preferred
Strong business acumen and ability to interface with executive management
#LI-SB1
Years of Experience:
5
Education:
Bachelor's Degree
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Requisition ID 20-16273
Location US-MI-Farmington Hills
Position Type Regular
Category Sales
Education Bachelor's Degree
Years of Experience 5