For immediate consideration, send resume and certification to rosayegh@
aerotek.com
Job Title:
Clinical Outreach Coordinator I (no certification)
Job Description
Make outbound scheduling calls to consumers who need a medication review and may possess several social determinants of health barriers making it difficult for them to obtain medications and/or adhere to their medication regiment.
Utilize auto dialer to make 80-160 outbound calls daily.
Quickly establish rapport with consumers so they are comfortable openly discussing barriers related to medications or scheduling a review.
Effectively describing customized solutions to each consumer, navigating through and overcoming objections throughout.
Engage consumers with complex conditions and social determinants of health who need help to overcome challenging circumstances.
Using software applications to document all consumer, pharmacy, and provider call interactions
Apply judgement to develop, modify, and adapt procedures to most effectively meet demands in atypical situations.
Interact daily with healthcare professionals of all levels- including pharmacies, providers, and other care teams to assist consumers with medication management.
Triage inbound calls from consumers and healthcare professionals
Demonstrate confidence and competence when engaging consumers and healthcare professionals
Uses discretion to protect privacy when working with sensitive or confidential healthcare data
Meet productivity and quality expectations
Cross train for and participate in other projects/workflows such as adherence, enrollment, or quality improvement outreach based on business need.
Schedule
- Able to work 40 hours weekly, can pick ANY SHIFT! (must keep consistent) available shifts between M-F 8am-8pm CST, some Saturdays are open to make up time
Qualifications
High School Diploma or GED equivalent
1 year of similar experience (scheduling, call center, pharmacy/healthcare, or customer service office experience)
Productions/Metrics driven experience
Proficient in Microsoft Word, Excel, Outlook, etc.
Must have own ethernet cord and hardwired internet connection (Above 6 Mbps Download and Upload)
Work Environment
All equipment provided by company and shipped prior to starting (must have own ethernet cord and internet - hardwired connection)
The Clinical Outreach Coordinator I will perform his or her work in a will perform his or her work in a HIPAA secure home office workspace with no background noise using standard office equipment
Pay:
Coordinator I (no certification) = $12-13
If Fluent in Spanish, then eligible for $.50-$1 more
About Aerotek:
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.
Location: Flint, Michigan
Posting ID: 7364074
Pay Rate: US$12 - US$14 per hour + Medical, Dental, Vision, 401k
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.