Position Title: Operations Control Officer (OCO)
General Summary: The main function of the OCO is to effectively manage the Security Operations Center which controls how the Security department functions on all levels of activity, from routine to emergency situations. They must know and be able to perform all responsibilities and functions of the security officer. They must employ and have extensive knowledge of all the security equipment they are responsible for: CCTV system, fire alarm systems, security alarm monitoring systems, emergency assistance monitors, controller for doors, cameras, audio, a security computer system providing door access and door alarm monitoring, and numerous medical gas alarms. This position may require obtain Public Act 330 certification and will have the ability to arrest for misdemeanors offenses and will be required to complete the Michigan State Police PA330 certification requirements.
Essential Duties:
1. Apply extensive knowledge and experience required to use all the security equipment mentioned above, must control, and coordinate the numerous security-monitoring systems for the proper course of action.
2. Efficiently and safely direct and coordinate the actions of security officers, entrance attendants, appropriate support personnel and outside agencies.
3. Answers, responds, and coordinates the Security department's extensive communications network, via telephone, Aiphone, radio channels and walk-in traffic.
4. Provide assistance to walk-in traffic for temporary key control, directions, miscellaneous problems, and security-related issues.
5. Initiates communications with supervisors and administrators, providing them with information and updates regarding potential problems, changing conditions and concerns for the safety and welfare of hospital patients, visitors, employees, and property
6. May be required to patrol campus on foot and in vehicle (or on a bike as assigned). Offers such assistance as unlocking doors inside or doing motor assists outside, is ever observant to suspicious activities and security violations.
7. Accepts and performs various duties at assigned posts and provides assistance to patients, visitors, and employees. Enforces rules, regulations, and policies of the hospital as appropriate.
8. May make arrests for felonies or misdemeanors dependent on PA 330 status. Writes hospital and/or City parking tickets where authorized.
Standard Qualifications:
High school diploma or GED. Successful completion of Operations Control Officer training program. Successful completion of practical competency program for the Operations Control Officer
2 -3 years hospital security experience. Previous dispatcher experience desired.
Valid Michigan driver's license required by law and by hospital policy. Civil Infraction certification, hospital policy and law.
Equipped Electronic Control Devices (ECD) use - requires approval and authorization by the Director - requires a current Carry Pistol License (CPL) license and successful completion of the specialized Taser Training Course.
Within 90 days of hire, successfully complete certification and maintain continued competency in: Michigan PA330 Certification, defensive tactics (non-patient use of force, use of handcuffs, chemical agent spray, and pressure point control techniques), Proactive Nonviolent Verbal De-escalation, BLS (CPR, AED, and first aid), Hazmat/ Decontamination, and Patient Physical Management/ Restraint.
