Aid in Milan, a nonprofit human services organization in Milan, is seeking applicants for the position of Program Director. The Program Director is a program development and coordination position reporting to the Executive Director. The Program Director conducts daily operations of Aid in Milan and maintains all the appropriate documents, systems and customer relations. The Program Director is a liaison to partners in similar programs and may represent Aid in Milan at events, meetings and trainings with the Executive Director or at the direction of the Executive Director.
This is a part time position of 30 hours per week with some weeks during peak times up to 40 hours.
Essential Duties include Customer Services: Open, staff and close Aid in Milan offices during posted hours of operation, provide information regarding available programs and assist clients with public benefit applications and renewals. Provide assistance to complete forms and make contacts to vendors/lenders on behalf of clients to negotiate services.
Data: Compile daily and monthly statistics for Board review and provide trending analysis when requested for reporting purposes, maintain balance sheet on incoming and outgoing gift cards, gas allowances and other non cash donations.
Program Operations: supervise program staff, recruit and manage volunteers, maintain annual calendar of events, participate in or lead fund raising activities/events with Executive Director, market the Aid in Milan programs, act as Aid in Milan point person to community organizations and companies, providing coordination and communications in connection with events or donations.
Position requires possession of a Bachelor's Degree or equivalent combination of education and experience, three or more years experience in a human services organization, nonprofit experience preferred and at least one year in a leadership role for a program or service.
Knowledge, Skills and Abilities:
- Ability to present a professional appearance including appearance of office and client spaces
- Ability to protect client confidentiality (information and communications)
- Knowledge of local area resources
- Skill in communicating with clients in crisis situations
- Ability to express ideas effectively, verbally and in writing
- Ability to initiate and manage projects with little direction
- Ability to adapt to frequently changing circumstances
- Ability to resolve a wide variety of issues for individuals and to advocate on their behalf
This position requires possession of a valid Michigan driver's license or method of transportation to travel within the Milan area and Washtenaw County. Infrequently, travel may be outside of the county for meetings or trainings.
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone. Duties may sometimes require lifting up to 25 pounds for organizing supplies used in services.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.