Job Title: Business Analyst
Location: Detroit, MI
Long Term contract
Engagement Description:
With general guidance and coaching, provides analytical support to a specific group of customers on business applications, infrastructure and technology related activities
Acts as a project team member, specifically on requirements definition and testing activities
Provides guidance, assistance, coordination and follow-up on complex problems and ensures resolution
Assists customers on their migration to new or revised products, applications and platforms
Works with application developers and operations personnel to support production applications and customer-specific operations
Significant creativity is required.
QUALIFICATIONS:
Top 3 Required Skills/Experience:
Experience with Issue Management – Ability to facilitate communication and collaboration between operational areas and champion issue resolution of those with cross department impact
Ability to lead and contribute to process improvements/project implementations
Excellent relationship building, analytical, organizational, problem solving, verbal and written communication skills
Required Skills/Experience – The rest of the required skills/experience. Include:
Ability to document end to end process flows utilizing Visio
Ability to work independently, within a team environment and with multiple priorities
Proficient in current industry standard PC applications and systems (e.g., PPT, Excel and Word)
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
Experience in business operations
Knowledge of project management tools and methodologies
Education/Certifications – Include:
Associate - Bachelor's degree preferred
