Job Details

Under general direction design, installs, configure, support, maintain, and evaluate computer networking, videoconference and telecommunication systems; both physical and virtual computer servers; and network hardware and software.   Ensure network availability to all system users and performs necessary maintenance to support network availability as well as plan, coordinate, and implement network security measures. 

• Critical thinking skills in oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects for success of the organization
• Directly manage and supervise system administrator(s) on all aspects of daily process
• Create and deliver annual and as needed performance reviews for system administrator(s)
• Establish and maintain an environment conducive to team building and cross departmental communications and establish effective professional business relationships with all levels of management
• Plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems
• Assist in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving
• Assist in providing network and remote connectivity hardware/software support
• Maintain LAN user documentation including hardware/software applications, support logs and other related information
• Install, design, configure, and maintain system hardware and software
• Researches and recommends network and server hardware and software
• Analyze and troubleshoot the network logs and tracks the nature and resolution of problems
• Assist IT Security Administrator to establish and maintain file sharing, access privileges, and monitors usage to ensure security of data and access privileges
• Install, support and maintain both physical and virtual network servers and appliances
• Install, maintain, and troubleshoot the Storage Area Network (SAN)
• Perform daily server backups
• Research, analyze, monitor, troubleshoot, and resolve server or data network problems
• Develop, maintain and implement network support, and archiving procedures
• Research and evaluate new technologies related to computer networking
• Recommend and specify the purchase of related products and services
• Assist in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support
• Keep current regarding new hardware/software products for system enhancements
• Assist and provide support to the other information technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training
• Plan, recommend and assist in the design of telecommunications systems; research and recommend telecommunications equipment
• Coordinate the ordering and installation of telecommunications and data systems equipment and cabling
• Research, analyze, troubleshoot and resolve telecommunications related problems
• Assist the IT Director in coordinating and breaking down monthly network and telecom related invoices
• Develop and implement telecommunications operational procedures
• Create and/or modify voicemail and call features
• Install telecommunications equipment and provides support for handsets, voicemail and new/emerging telecommunications-related technology
• Inventory telecommunications equipment
• Plan, recommend, and assist in the design and installation of videoconferencing systems
• Research, analyze, troubleshoot and resolve videoconference related problems
• Establish and maintain effective professional business relationships with all levels of management and customers while successfully managing multiple, concurrent projects
• Report weekly and as needed to IT Director to develop/enhance goals, documentation and process for continued network improvements
• Establish and maintain effective professional business relationships with all levels of management and customers while successfully managing multiple, concurrent projects

• Bachelor’s degree in Computer Science or equivalent education and experience
• Five (5) or more years of information technology experience
• Experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support
• Experience installing and supporting Microsoft server technologies, client VPN, and remote user support software
• Experience supporting telecommunications equipment. Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, videoconferencing systems, telecommunications and data communications
• Experience with standard operating systems, software packages, and software utilities
• Working knowledge of proper records maintenance and storage for local and distributed environments
• In depth understanding of computer operating systems, applications and data flow dependencies between applications
• Must be able to establish effective professional business relationships with all levels of management

**Wellspring Lutheran Services, Administrator, Oak Park, Farmington Hills, Detroit Metro**