Benefit Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. We are one of the nation's leading benefit communication firms. We work directly with employers throughout the U.S. providing customized benefit communication and administrative services to our client's individual employees.
The Benefit Communication Specialist (BCS) is responsible for consulting with and advising the client regarding the communication of significant messages, analyzing census data and constructing a plan to integrate the information into personalized benefit communications. The BCS will utilize active listening and time management skills to meet employee and client expectations.
Client - McLaren Health Care
Location: Flint, MI
Essential Functions:
- Contact newly hired and existing employees to schedule one-on-one benefit review sessions.
- Analyze census data and create a customized reach out strategy in order to effectively connect with each employee.
- Review, evaluate, and counsel employees on their core and voluntary benefit options.
- Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls to follow up, educate, and address employee questions as needed.
- Enter employee and enrollment information into appropriate systems at the time of enrollment. Accurately complete paper applications and electronic enrollments.
- Plan and execute new employee orientations and on-site projects, as directed by the client and BCInsourcing.
- Assist in developing communication strategies to achieve client goals.
- Utilize strong verbal and written communication as well as active listening skills when interacting with employees and client partners in order to effectively counsel and communicate.
- Use effective time management skills to meet employee available and manage business needs to achieve company goals.
- Maintain a high level of professionalism and communication skills when counseling employees and interacting with client partners.
- Maintain a high level of customer service by working with your supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly inform the immediate supervisor and Human Resources of any problem, complaint or an unusual matter of significance, and work with appropriate management to determine the course of action.
- Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends.
- Provide support to the assigned client while fostering effective relationships and maintaining rapport with all case partners. Participate in client meetings as directed.
- Provide timely responses to all client questions and requests.
- Travel to client sites for open enrollment periods and special projects, as directed.
- Adhere to mandatory training and compliance requirements with regard to company and client HIPAA policies, enrollment compliance, and work environment training requirements at time of hire and annually thereafter.
- Adhere to quality assurance and compliance standards as well as all company policies. Follow all company processes as directed.
- Maintain Life and Health Producer’s License. Complete continuing education, provide appropriate documentation, and all other licensing requirements as directed by the Licensing Coordinator.
- Timely notify BCI Licensing department of any information or situation which may affect licensure or appointment status.
- Perform all other tasks as assigned.
Required Education and Experience:
- High School Diploma/GED equivalent
- Must obtain Life and Health Producer’s License, and be eligible for appointment to appropriate insurance carriers within timeframes established by BCInsourcing (if not pre-licensed, will be part of the training process and will pay to get you licensed.)
- Must have and maintain a valid driver’s license to travel to client sites per client requirement
. Preferred Education and Experience:
- Associate’s or Bachelor’s degree completed or in process; experience will be considered
- Demonstrated work ethic and able to operate successfully with little to no supervision
- Professional experience demonstrating self-motivation and result-driven outcomes
- Working knowledge of insurance products, including core and voluntary benefits
