This position, within the RPS Solutions Management team, will be a dedicated Journey Owner supporting the RPS Partner business line leading net new and enhanced digital solutions focused on creating digital engagement and collaborative integrated partner experiences. The Journey Team is part of the Retail Payment Solutions Studio and focused on delivering credit and debit card capabilities across RPS mobile and web platforms. The person selected for this role will work closely with Partners, customers (internal and external), business lines across the enterprise, and other journey teams to drive the evolution RPS' digital platforms.
• Lead new Partner driven initiatives to provide scaled and repeatable solutions for the business to leverage and create digital portfolio grown and engagement.
• Act as a liaison between the business, partner and Agile resources, ensuring the teams understand vision for the products. Work closely in a hands-on style with development teams including addressing feature definition, strategic backlog and prioritization needs, providing real-time feedback and answering questions on an ongoing basis.
• Maintains and refines feature backlog and acceptance criteria, assists in the prioritization all features to ensure work focuses on those with maximum business value that align with product strategy.
• Works with RPS Solution Management to determine when sufficient value has been delivered to release to market, understand tradeoffs between schedule, scope and budget and communicates this information to the organization.
• Coordinate activities and tracking from initial concept through user research, co-creation, rapid prototyping, to delivery.
• Leverage data and business understanding to ensure new and existing digital products manage risk while giving our customers great experiences.
• Partner with capability managers, delivery managers, architects, UXDesign, customer experience, research, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.
• Manages a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of "best-in-class" experiences), evolving them in sync as our business changes and grows.
• Hands-on leader who excels at scaled solution delivery, data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.
• Advocates and embodies customer-obsession resulting in simple, innovative, engaging digital products/experiences
• Adept at vendor/third party assessments, selection, and overall management.
• Understand the competitive playing field; understand how our portfolio compares to digital leaders
Build a world-class credit & debit card experiences:
• Partner with key stakeholders from across the bank to:
Define and evolve creditcard experiences in alignment with Enterprise
Deliver experiencesthat reduce customer pain points, educate, guide, and help customers get, use,manage and protect their cards.
Review, analyze, andaction customer enhancements and defects to continuously improve.
Bring thought leadership,best practices, and innovative thinking within the space of credit and debitcards.
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Qualifications:
Basic Qualifications
Preferred Skills/Experience
• Bachelor's degree in business, marketing, computer science or related field, or equivalent work experience.
• 2 years agile experience: Very comfortable working in an agile (specifically SAFe) framework, including industry standard collaboration tools (e.g. VersionOne, Jira and Confluence).
• 5 years payments industry experience.
• Web and mobile solution development and technical understanding.
• Analytical: (e.g. comfortable with data) and can combine an understanding of business objectives, customer needs, and data required to deliver customer experience and business results.
• Thought leadership: build and drive strategy that moves the user experience drives innovation/differentiation and delivers on business goals.
• Partnership & Collaboration: able to build consensus with key business, technology and internal partners.
• Leadership: help build and motivate strong teams. Experience working with on- and off-shore talent.
• Strong communication, listening skills and executive presence.
• Natural curiosity and self-directed ability to seek out information and meet goals/deadlines.
• A background in digital Product Management.
• An understanding of UX Design and research.
• Professional experience in the Digital space.
Job: Product Management
Primary Location: United States
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 200011361
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.