Description Business Job Title: Test Administrator Duration:0-3 month(s) Location: Downtown Grand Rapids, MI Description/Comment:Is responsible for the day-to-day operations of the testing center and for proctoring of examinations. Tasks includes: Daily site opening and closing; assures equipment is operational; reviews transmission logs of test results upload from current days testing and daily download of examinations and site schedule; review test roster and prepare for candidate(s); check in examinees and verifies identification; explain test process and answers any questions and monitors examinees; record and report all problems or discrepancies that may arise in connection with an exam, candidate or test center itself. Perform other administrative duties such as order and inventory supplies, may schedule appointments for possible call-in or walk-in candidates.
Additional Job Details:The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to: Comply with all testing procedures and strictly adhere to company policies using careful judgment Check in testing candidates, verify identification, and explain the exam process Proctor / invigilate candidates while testing Troubleshoot with internal departments to fix technical issues Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination Our ideal candidate demonstrates teamwork, with the availability to work a variety of different shifts any day - Monday through Saturday - between the hours of 7:00 am and 8 pm. There are several testing days which will be open as late as 11:45pm. Candidate must be open to flexible scheduling, working between 25-30 hours per week, with an expectation to work more hours if needed. Preferred: Ability to also work some days at our downtown Grand Rapids test center, Schedules are available at least 2 weeks in advance.
Minimum Required Skills: High school diploma or equivalent is required Minimum of 1 year customer service experience is preferred Experience proctoring or invigilating exams is highly preferred Must be flexible in work hours and days Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook) Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation. Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
Minimum Education Requirement:High school diploma. Some college preferred.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Employer's Job# 20-08190
Please visit job URL for more information about this opening and to view EOE statement.
