Working with the duty Field Supervisor, controls and monitors system resources as related to ambulance. Receives requests for service and deploys resources appropriately. Works under the supervision of the Dispatch Supervisor. Makes routine Operational decisions within organizational policy with latitude for independent action within his/her area of responsibility.
ESSENTIAL FUNCTIONS
- Ensure with Field Supervisor and Dispatch Supervisor that appropriate limits are staffed.
- Assign and direct PMT medical and transportation staff; assign available personnel on calls both emergency and non-emergency calls and call-in off-duty personnel as necessary. Dispatch limits.
- Receive and dispatch emergency and non-emergency calls in an appropriate and timely manner.
- Fill open schedule slots and perform other scheduled maintenance as required to keep ambulances staffed.
- Schedule and approve overtime as needed. Give pre-arrival instructions to callers and responding personnel on emergency calls using approved EMD criteria.
POSITION QUALIFICATIONS
- Keyboard and typing skills. Computer operation/data entry.
- Emergency Medical Dispatcher (EMD) training and certification within six (6) months of hire.
- Map reading ability, skills and sound knowledge of Muskegon County and Western Michigan.
- Ability to handle and control phone calls with panicked or angry callers calmly and professionally.
- Physical ability to do the job as defined below as it pertains to Computer Aided Dispatch (CAD) usage, detailed reading of maps and monitoring phone and radio traffic.
- Familiar with FCC rules and regulations of the job. Ability to monitor and speak clearly over the radio.
- Ability to maintain a positive attitude under a variety of conditions, and relate appropriately to a variety of individuals.
- Valid State of Michigan motor vehicle operating license, with continued safe driving record.
- *HIGH EMOTIONAL EFFORT*. Work environment usually hectic with long periods of high stress. Position requires managing multiple tasks in a time critical manner. Frequent overtime.
SHIFT
40 hours per week w/ overtime, 12 hour shifts, benefit eligible
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Job Number: 00205841
Location: Muskegon, MI
Organization Name: Mercy Health
Facility: MHWMI - Professional Med Team
Employment Type: Full time
Shift: Rotating Shift
Hours: 40