Position Summary
Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs. While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support. Helps perform root cause analysis and develop checklists for typical problems. May assist in recommending procedures and controls for problem prevention. Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution. May request procedures (or changes to procedures) for problem prevention and control. Works in a team setting, sharing information and assisting others with calls.
Basic Qualifications:
Education - High School Diploma or equivalent
Experience - less than 2 years experience in related field
Preferred Qualifications:
Education - Associate's Degree or equivalent in /Technical school or equivalent
Experience - Experience with clinical information systems and environments