- Provide support for the development and implementation of the GSA Choice contract that includes the review of model year changes and vehicle specifications as related to GSA requirements, the entry of specifications and pricing in the AutoStandards and AutoBid systems, and the preparation of vehicle abstracts in the Federal Order Management System (FOMS).
- Provide support for the development and maintenance of law enforcement option packages and additional contract requirements as outlined by GSA.
- Process federal government orders as well as facilitate the review and release of those orders in CONCEPS.
- Manage the export order process for federal vehicles. This includes the utilization of systems unique to the export process such as GOALS and WIQS.
- Manage the accounting and reconciliation process for the department for both domestic and export vehicles.
- Provide support for customer meetings and events as required (Advance Product Meetings, GSA Engineering Specification Review Meetings, federal government conferences, First Article Tests, etc.).
- Process and track “field diverts†for export, mis-shipped or mis-delivered vehicles.
- Achieve calendar year sales objective.
- Achieve model year market share objective based on the federal government industry.
- Maintain a stated customer satisfaction leadership rating with federal agencies.
- Attend and participate in team meetings.
- Provide support for the development of the annual federal government sales brochure.
- Respond to both internal and external customer inquiries (phone and email) within 48 hours.
- Help identify process improvements and best practices for the Federal Government Team.
- Recommend IT enhancements for the Federal Order Management System.
- Perform special projects and assignments as directed.
- Develop and maintain professional working relationships.
Skills Required:
- Ability to multi-task including managing multiple inquiries and projects.
- Attention to detail.
- Strong time management and organizational skills.
- Demonstrated success in achieving timely and positive resolutions for escalated customer concerns.
- Demonstrated ability to work well with others.
- Displays professionalism and positive attitude.
- Ability to effectively communicate with internal/external customers, managers and co-workers.
- Team player
- Capable of working with minimal supervision.
- Willingness to take on new assignments.
- Reliability
Experience Required:
- OEM product knowledge, including the ability to interpret order guides.
- Ability to interpret order guides for overseas markets and determine requirements as appropriate.
- Solid knowledge of Ford’s order-to-delivery and purchase orders systems (CONCEPS, NAVIS, TSO2, MOBIUS, DRIN, CPARS, CCAP, etc.).
- Proficient in Microsoft Office including the development of spreadsheets in Excel.
Education Required:
Associates Degree
About Advantage Resourcing
Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.
Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.