Job Details

Job Description Summary

Provide professional and administrative support to the International Programs and Services Department. This position is the first point of contact for all students, faculty, staff, internal/external visitors, and alumni interacting with the office. Excellent interpersonal and communication skills are essential in providing excellent customer service.

Essential Duties & Responsibilities (other duties may be assigned)

• Greet students, staff, faculty, and visitors and assist as needed
• Answer the phones
• Manage and answer the IPS email
• Process the eShip Global shipping labels and mail out the required documents.
• Serves as a Designated School Official (DSO)
• Enter confidential student data in Banner and SUNAPSIS
• Assist international students with immigration paperwork to maintain legal status
• Process Reduced Course Load, non-traditional semester off, change of major, transfers, travel, and program extension requests from students
• Update student I-20 or DS-2019 forms
• Update address changes for enrolled students
• Run, monitor, and update reports in Banner and SEVIS
• Help the students navigate health insurance
• Assist with J-2 dependent visas paperwork.
• Assist with OPT document processing.
• Assist with department programming as needed
• Maintain effective communication
• Receive, open, and route mail.
• Complete UAW certification classes if available.
• Other duties as assigned.
• Apply safety-related knowledge, skills, and practices to everyday work.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.

Required Education, Certifications, Licensures (minimum requirements)

High school diploma, or an equivalent combination of education and experience for which comparable knowledge and abilities can be required

Required Experience (minimum requirements)

• Three years of office/clerical experience.
• Three years of experience using personal computers and basic software packages including word processing and database/spreadsheet applications.
• Three years of experience providing excellent service in a customer service role.

Desirable Education and/or Experience

• Experience using Banner and Event Management Software
• Experience with web-based applications.

Required Knowledge, Skills, and/or Abilities (minimum requirements)

• Excellent interpersonal, customer service and written/oral communication skills
• Demonstrate ability to work independently and problem solve.
• Demonstrate ability to independently organize and prioritize work assignments in a complex work environment.
• Demonstrate ability to use judgement when dealing with confidential client information.
• Demonstrate ability to work with accuracy and attention to detail.
• Demonstrate ability to work effectively with frequent and multiple interruptions
• Demonstrate knowledge of proper grammar, spelling and punctuation.
• Demonstrate ability to be flexible and detailed – oriented in a changing environment.
• Demonstrate ability to communicate with people from variety of cultures in a pleasant, patient, and supportive way.
• Demonstrated ability to communicate effectively across cultural boundaries and the ability to work harmoniously with diverse groups of students, faculty and staff.
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Ability to write route reports and correspondences and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the university.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals.
• Ability to understand and carry out instructions furnished in written, oral or diagram form.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Demonstrated commitment to contribute to a safe work environment. 

Work Environment and/or Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

The work environment is that of a typical office and/or classroom setting.
The noise level in the work environment is usually low to moderate