We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.
To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.
Hotel Front Desk Responsibilities:
- Check guests in and out.
- Receive and manage reservations made online and telephonically.
- Verify guests' payment methods during check-in.
- Assign rooms to guests and inform them of any specials offered by the hotel.
- Organize transport services for guests at their request.
- Provide guests with information about the hotel.
- Keep abreast of attractions that may be of interest to guests.
- Serve as a host/hostess at conferences, and ensure that all relevant preparations are made for the event.
- Setting up Breakfast in morning
- Must be able to lift 20 pounds on a consistent basis
- Sort all linens and treat stains
- Load all laundry into washer and add specified cleaning agents
- Take wet, clean items and dry as directed
- Sort and fold or hang clean dried items
- Maintain inventory of all cleaning supplies and communicate needs to general manager
- Maintaining all laundry equipment and inform facilities manager as to any maintenance needs
- Perform additional laundry services when necessary
- Assembling the breakfast buffet before mealtime and disassembling it thereafter.
- Ensuring that the breakfast buffet remains well-stocked at all times.
- Cleaning and sanitizing tables and countertops after each meal service.
Hotel Front Desk Requirements:
- High school qualification or equivalent.
- Previous hospitality experience would be advantageous.
- Strong written and verbal communication skills.
- Well-presented and professional appearance.
- Competency with Microsoft Office.
- Ability to learn on the job.
- Excellent customer service skills.
- Must have flexible hours.
Training will be provided.
