Position at Franklin Energy
POSITION SUMMARY
We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
This position is responsible for day-to-day administrative operations of the program and supporting the program manager with contract deliverables of savings tracking, weekly reporting and monthly reporting The individual will be responsible for maintaining acceptable turn-around times in the application processing department while maintaining a high level of customer service. This position is also responsible for supervising the Project Coordinators and Specialists for the assigned program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
* Train and supervise Project Coordinators and Project Specialists for the assigned program.
* Facilitate weekly and monthly program reporting to the program administrator This includes compiling field staff information, processing information, call center information and writing into the template provided.
* Coordinate administrative staff and processes across offices This includes incentive application and processing and ensuring that processing is timely and accurate as to meet monthly savings targets.
* Coordinate with customer service messaging is maintained to customer service representatives are updated, customer calls are managed / directed appropriately and contract requirements are met.
* Facilitate and maintain key utility account managed customer assignments to field staff.
* Serve as back-up for custom and prescriptive application processing.
* Manage customer complaints and response and maintain a log of complaints.
* Assist with communication management for customer and trade ally outreach.
* Facilitate commercial team communication and meeting planning.
* Attend program specific meetings.
* Approve all timesheets, expense reports, and leave requests for assigned personnel.
* Assist with performance review writing and presentation to the assigned personnel.
* Assist with conducting disciplinary action as required.
POSITION REQUIREMENTS
Education
* Required - Associates degree, preferably in business or related field (or equivalent work experience
* Five or more years of experience in administrative support/office related role.
* Preferred Bachelor's degree, preferably in business or related field
* Previous management experience.
* Work Experience
* High-level experience with Microsoft Excel such as ability to use formulas and pivot table.
Education Required Skills, Knowledge and Abilities
* Strong customer service and communication skills.
* Must be able to handle a wide work variety and work in fast-pace environment.
* Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
- Ability to identify and resolve project application issues with customers and trade allies
- Proficient in Microsoft Office, specifically Word, Excel and Outlook.
- Ability to create and maintain reports and spreadsheets.
- Strong data entry skills in entering information in tracking systems/databases.
- Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
- Ability to analyze and interpret data and solve practical problems.
Licenses & Certification
* Valid driver's license and reliable transportation.
Travel Requirements
* Less than 10%
PHYSICAL DEMANDS AND WORK ENVIRONMENT
* Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
* Ability to lift 10 pounds
* Noise Level is typically moderate
* Employee could be exposed to fumes and/or airborne particles and risk of potential shock
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position
An Equal Opportunity Employee
