EJ has an immediate opening for a Technical Services/Quality Manager. Generous Benefit Package that includes: Vacation & Holiday Pay, Medical, Dental, Vision, Employee Assistance Program, Wellness Program, 401K (with match), Life Insurance, etc. About EJ: We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family-owned company with corporate headquarters located in East Jordan, Michigan, where the company was founded in 1883. Globally, we employ over 2,500 people, have operations in 13 countries and sell our products in over 100 countries. We are looking to reinforce our market leadership and are seeking dedicated employees to join our team in the quest of our vision. The core strength of our business is our dedicated employees. Employees who embrace our values, understand the importance of relationships, and strive for excellence. Our values, which have been passed down for generations, are the essence of our company's identity and our guide for making decisions. Core values at EJ include safety and security, honesty and integrity, environmental responsibility, respect for others, quality and excellence, and social responsibility. We are seeking high-performing individuals who are interested in contributing their talents to an innovative and growing company. Location: Elmira, Michigan SUMMARY Responsible for the oversight of all quality related activities at the specific manufacturing facility. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures. * Serves as the ISO Management Representative with responsibility for ensuring that the processes needed for the quality/business management system are established, implemented, and maintained. * Promotes the awareness of customer requirements throughout the organization. * Facilitates management review activities. * Coordinates internal quality and business system audits and track actions needed and implemented. * Works with management to establish quality goals and objectives. * Promotes and facilitate continuous improvement. * Identifies relevant quality-related training needs and develop programs to deliver such. * Acts as a liaison to external customers and provide support for resolving quality issues. * Interface with manufacturing, product engineering, tooling design and other functional areas to develop part designs optimal for our manufacturing processes. * Facilitate and improve communication between quality and all functional departments. * Develop and implement departmental goals in line with overall direction of the organization. * Facilitate team efforts to improve scrap issues, reduce grind content, and reduce quality related issues at the customer. Develop programs to monitor the internal and external scrap rates and implement actions to improve such. * Provide technical support and coordinate resolution of quality related issues on new and existing product. Lead efforts to seek necessary product modifications to improve the quality performance of parts manufactured. * Ensure the maintenance and/or calibration of all department equipment and instrumentation. * Write technical and management systems reports. * Oversee quality department personnel. Duties include scheduling, planning, performance evaluations, training/development, coaching, and counseling. * Supervise technical staff and ensure that tests and procedures are properly understood, performed, and evaluated. SUPERVISORY RESPONSIBILITIES Manages department supervisors, engineers, and other salaried Technical Services staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's Degree or equivalent in Engineering or Material Science preferred; and four to ten years related experience and/or training; or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk. The employee is occasionally required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally be exposed to moving mechanical parts, extreme heat and inclement weather. The noise level in the work environment is usually moderate. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled