CAREER CENTER FACILITATOR
TEAM: DESC WORKFORCE DEVELOPMENT PROGRAMS
RESPONSIBLE TO: PROGRAM MANAGER
The Career Center Facilitator works in coordination with the Employment Service and WIOA staff to provide expert advice, career coaching, and professional support for job seekers and employers in utilizing on-line, center, local/state/community, and program resources. The Career Center Facilitator is also responsible for providing timely and accurate information regarding the services available to customers, and assisting in the development, implementation and training for workshops, programs, orientations, Job Club, and special events funded through DESC Programs at assigned center locations. The Career Center Facilitator provides training, coaching, and assistance to DESC ES and WIOA staff at designated centers, satellite sites and mobile units. This position requires availability for events which occasionally may be held during evenings and weekends.
PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Operates within the Employment Service and WIOA departments, ensuring high quality service delivery to all customers in adherence with program regulations, agency policies and State mandates.
Develop and maintain workshop-related materials, including, but not limited to, program development, program delivery, curriculum and corresponding material. Assist in mentoring staff in self-directed job-search skills, model and participate in team cross-training events.
Assists in the facilitation of orientations, Job Club, workshops, events, including rapid response events as needed
Maintains effective and mutually beneficial relationships with staff and partners to enhance delivery of Center services. This includes actively participating in meetings, as requested.
Performs program orientation sessions at various events, meetings, worker orientations and community agencies in order to market WIOA Program and services available.
Develop job search skills workshop sessions including, resume writing, interviewing and mock interviewing and various internet-based job search resources.
Fosters environment of superior customer service and ensures a user-friendly atmosphere in the center.
May assist in screening candidates, interviews and matching customers to job openings; acting as a referral agent to the BSR, Talent Acquisition Specialist, partner staff and local employers.
Assists customers with a variety of job search related concerns, answers programmatic and procedural questions, provides motivational support to customers in order to increase their job search opportunities and improve job retention rate.
Assists customers in developing and posting professional electronic resumes on the Pure Michigan website. Provides instruction in conducting on-line job searches and in the development of employment plans and goals.
Refers customers to workshops and other training opportunities available within the Center or the local community. Guides customers in the use of available resources.
Conducts research pertaining to job search related materials, tutorials, computer software programs and equipment and offers recommendations for purchase in an effort to update or enhance center.
Assists employers in registering and posting job openings on the MI Talent Connect. Provides guidance to employers on search techniques to assist with the identification of qualified candidates in accordance with ES and WIOA policies and procedures.
Maintains current knowledge of local, State, Federal and departmental regulations and guidelines governing service delivery in the ES and WIOA Center including, the processing of required forms and documents. Knowledge of required timeframes in which forms and documents must be filed to ensure seamless delivery of services.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
Bachelor’s Degree in Human Services or a related field is strongly preferred. Related work experience may substitute for a degree at a ratio of two (2) years experience for every one (1) year of college beyond the minimum of a High School Diploma.
Minimum of two (2) years of work experience in workforce development programs is strongly preferred or related Workforce Development programs, placement service setting, teaching or a human service environment. One (1) year supervisory experience is strongly preferred.
Requires excellent presentation and public speaking skills. Must be comfortable presenting to large groups of people.
Must possess high level of customer service and interpersonal skills, along with the ability to communicate effectively with a diverse customer base to resolve customer complaints, staffing issues and programmatic challenges.
Must be able to maintain effective and harmonious relationships with staff, co-workers, employers and all partners.
Excellent written communication skills are required along with the proven ability to articulate thoughts clearly in writing utilizing proper grammar, punctuation and the appropriate application of language rules.
Experienced with resume and cover letter writing, clear and concise composition skills and the ability to learn and apply job search skill techniques to direct customers in their job search.