Comcast Spotlight, the advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers. It is focused on providing multi-platform marketing solutions to reach audiences most effectively and efficiently. Headquartered in New York with offices throughout the country, Comcast Spotlight has a presence in nearly 80 markets with approximately 35 million owned and represented subscribers.
Comcast Spotlight offers clients easy-to-buy, easy-to-execute options customized around their business goals. We work with clients to provide them with customized, multi-screen media marketing solutions that utilize our suite of products in the way that's best suited to meet their objectives. Our media solutions provide advertisers with the ability to reach, engage and connect with their customers viewing content on any device or screen.
Job Summary:
This position plays an important role in ensuring the Advertising Sales Teams at Comcast Spotlight have the skills and knowledge that allow them to excel in their markets and drive growth for the company. The Skill Development Manager will bring expert knowledge of methodical sales processes and lifecycle of client interaction with accompanying core sales competencies; and will maintain expertise on our products and services to effectively train on product pilots, rollouts, enhancements and feature changes. The Manager will have responsibility for a market area, and will travel throughout the market area conducting side-by-side training, coaching and monitoring. The Manager will lead execution of plans that educate and build selling skills of sales professionals to support their customer's business success; with a focus on product training, some tools training, and go-to-market solutions positioning. The Manager ensures competence of qualified sales teams through optimum training and development, feedback and coaching techniques.
Core Responsibilities:
-Works with SMEs, market experts, and Corporate Learning & Development team to deliver curated content on company products, tools, resources, processes, and workflow.
-Aligns with partners in Sales Enablement team on needed skills to navigate sales facing tools and automation.
-Conducts and/or supports in-person training, workshops, huddles, open office hours, and other ways and means of sales skill development.
-Provides one-on one coaching focused on skills development and reinforcement of successful behaviors to achieve individual, team, and company goals.
-Counsels and advises region sales leadership on skill gaps and plans to improve; Maintains communication with stakeholders provides status reports, coaching reports, and capability assessments to sales leaders and HR business partners.
-Ability to review performance data and observation of skill demonstration to diagnose and correct sales skill deficiencies; Actively support under-performing sales professionals through one-on-one coaching in partnership with sales managers, group training through video/conference calls, etc.
-Implements market based upskilling needs to meet product and initiative rollouts.
-Ramps sales readiness to match Product Roadmap timeline.
-Understands sales forecasting and analysis.
- Maintains a high level of technical expertise and sales proficiency.
-Interprets appropriate activity reports, reporting, and trends.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelors Degree or Equivalent
- Business, Marketing
- Generally requires 6-9 years related experience
-Approximately 50% Market Area travel required
Additional Preferred Qualifications:
-Miller-Heiman, Sandler, Dale Carnegie or similar Sales Process certification preferred
-Coaching certification desirable
-Experience leveraging a blend of learning technologies & resources
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities
Comcast is an EOE/Veterans/Disabled/LGBT employer