The Executive Director is responsible for the Experience at the community. Every interaction with a resident affects their overall life quality and determines the direction the culture of the community will take. The Executive Director is 100% focused on creating a 1440 experience for every person that walks through the door. Employees, residents, families, visitors, and staff are all part of the experience. The multitude of interactions and our response to those interactions sets us apart from other senior living providers and places us above the rest. The Executive Director will have an open door policy to communicate, listen, and assist each person with compassion and patience, while spending 80% of each day focused on interacting with residents, families, and staff. The Executive Director will lead by example, build relationships, and earn the trust and respect of others.
Required Experience for an Executive Director:
Bachelor's degree in Business, Health Care, Hotel/Restaurant Management, Gerontology, or equivalent experience
Fulfillment of any necessary state-specific certification for Licensed Assisted Living or equivalent
Demonstrate passion for leading and developing people as well as promoting excellent service delivery to residents
Exceptional hospitality skills with knowledge of and special sensitivity to the needs of aging adults and their families
Ability to work effectively and diplomatically with a variety of publics, including employees, residents, families, ownership groups, community groups, government agencies, etc.
Ability to communicate clearly and concisely, both verbally and in writing
A broad understanding of federal and state laws related to the operation of a Senior Assisted Living Community
Ability to work effectively as part of a team
Strong proficiency with Microsoft Office applications
Some travel may be required
May be required to attend Real Estate Class and obtain licensure / 6 months to begin process
Primary Responsibilities of an Executive Director:
Actively support our culture - our pillars, 1440, and a culture of feedback
Promotes staff to exhibit 1440 behaviors by leading by example
Establish, builds, and maintains positive relationships with residents and families
Responsible for driving the Experience at the community
Promote our company's philosophy to employees, residents, families, and prospects
Supports the sales process to convert prospective residents into actual residents
Responsible for the move in Momentum, including collaboration with various departments to ensure resident needs are met accordingly and assisting resident/families
Conducts Resident Forums on a monthly basis to hear and respond to resident concerns
Responsible for leading stand-ups to review concerns and address issues related to the experience
Partners with Functional Leaders on reporting requirements
Ensures on-going compliance with all regulatory requirements
Actively seeks feedback daily from residents through face-to-face interaction to ensure satisfaction
Ensure adequate preparation for, and participate in, regulatory compliance survey
Responsible for ensuring the community's safety
An Executive Director performs other similar or related duties as assigned or necessary
Connecting Seniors, Families and Communities
StoryPoint and Independence Village have over 35 years of experience working and living with seniors creating a deep understanding of their unique needs and desires. It's this combination of technology, understanding, appreciation, and commitment that sets us apart and makes our culture so special for both our employees and our residents. Everyone in our communities commits to appreciating our residents as individuals who deserve to shine, every day.
1440 Culture
Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.
It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just "does their job" The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.
We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.
We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.
Equal Opportunity Employer
External Company Name: CSIG Holding Company
External Company URL: http://www.csigholding.com
Location: US-MI-Portage
Street: 3951 W. Milham Ave.