Position Summary
Assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.
Basic Qualifications:
Education - High School Diploma or equivalent
Experience - 1 year of experience typically gained through skills/knowledge/abilities in in related field
Preferred Qualifications:
Education - Associate's Degree or equivalent
Experience in a clinical environment