Non-Exempt/Bargaining Unit Posting
2nd Date Posted: 07/21/2022
2nd Date Closed: 07/28/2022
Original Dates Posted: 06/28/2022-07/07/2022
Local/Seniority Unit 2256/4104
Department 125980 Inventory Management
Salary Grade UG
Number of openings Multiple
Shift Mon-Fri 8a-530p, shift bidding by seniority
Site/Location: Lansing Capitol Bldg
Status Regular Full Time
This position is accountable to analyze, evaluate, resolve and/or route unassigned, misdirected, customer interoffice and corporate correspondence to the appropriate corporate processing unit/department. Evaluates and mails appropriate forms, brochures and other requested document to subscribers based on their coverage. Performs investigation and research to resolve issues/problems impacting the processing of corporate correspondence.
Analyzes correspondence to identify and determine benefits and designate which corporate inquiry processing department and/or specific correspondence should receive it, and bring to closure
Determines and distributes appropriate corporate forms and brochures, etc. according to subscriber contract benefit.
Validates weekly corporate Priority Alert listing to ensure timely processing of written inquiry.
Performs a tracking process which pulls samples of misdirected correspondence to determine which department they went to and if and when they were processed. Logs in a track report at the end of each month.
Appropriately designates previously misdirected, unassigned or undeliverable internal/external correspondence by reviewing and investigating the problem.
Contacts providers/facilities by mail or phone for additional information to resolve where the correspondence should be directed.
Perform other related duties as assigned.
Qualifications"
High school graduate or GED equivalent is required.
One (1) year experience as a Customer Provider Support Clerk.
One (1) year of related work experience in areas such as claims processing or membership enrollment.
Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner.
Analytical skills to interpret, direct and code inquiry information.
Mathematical skills necessary to calculate and develop operational performance reports.
Detailed knowledge of BCBSM benefits/contract offering, policies, and procedures are necessary.
Knowledge of BCBSM servicing units, claim processing and corporate inquiry processing/reference files.
Knowledge of National Management Information Standard (NMIS).
Ability to lift and/or move up to 25 pounds.
Other related skills and/or abilities may be required to perform this job.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.
