Position Description
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.
What does an outstanding Client Technical Support Representative, Staff do?
The Client Technical Support Specialist is an active participant in a high profile and key card services platform optimization initiative. The position will have a wide variety of responsibilities throughout the course of the project making a willingness to do whatever it takes a must. The ideal candidate has a strong customer service background, excellent verbal and written communication skills, desire and capability to troubleshoot issues and is extremely well organized.
CLIENT COMMUNICATION COORDINATOR:
Primary contact responsible for proactive communication related to the project for clients and Fiserv business partners
Ensures client understanding of outgoing communications related to the project
Provides timely and accurate responses to a wide range of questions and concerns
Provides daily client support as necessary during the course of the project
PROBLEM RESOLUTION
Responsible for client problem resolution following defined processes
Ability to gather appropriate information from the client or via applicable Fiserv tools
Proactively solicits input from other departments and account processors as necessary to ensure timely problem resolution
Ability to track status of outstanding customer deliverables and follow up accordingly
Responsible for initiating and leading internal and external meetings as necessary for a variety of reasons throughout the course of the project
Assists in development of materials necessary to support the project including documentation/procedures and educational materials
Participates in continuous process improvement discussions as a means to advocate for the client experience, improve overall service and quality, and deliver training as needed
BASIC QUALIFICATIONS FOR CONSIDERATION:
5+ years Fiserv or EFT Industry experience preferred
Knowledge of Fiserv systems or EFT Industry experience a must.
Demonstrated experience supporting customers in a fast-paced environment
Ability to travel (less than 10%) and work extended hours as needed
High school diploma required, bachelor’s degree strongly preferred
PREFERRED QUALIFICATIONS FOR CONSIDERATION:
Banking or call center experience a plus
Strong organizational and prioritization skills to manage multiple projects and internal/external clients in a fast-paced environment
Demonstrated experience making decisions and solving problems complex in nature and for which there may be no precedent
Ability to work independently as well as perform as a strong team player
Excellent written and verbal communication skills
Ability to adapt to a changing environment
Proficient in Microsoft Excel and Word
Knowledge of Fiserv’s processing environments preferred
WHO WE ARE:
Fiserv is the global leader in information management and e-commerce systems for the financial services industry.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.