Job Details

PURPOSE OF THE ROLE: To protect Aspen’s investment in accounts receivable (AR) through effective management of assigned AR portfolio. Consistently achieve target metrics performance through application of effective policies and procedures that are consistent with company and departmental goals. Provide best in class customer service. Assist in the development and support of more junior team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned

• Responsible for the day-to-day collection management of assigned accounts, which at times may be complex accounts difficult to reconcile.
• Handle ad hoc assignments escalated due to complexity. This may include, but is not limited to, helping locate documents for customers, root causing issues with missing payments, helping resolve intercompany issues, helping reconcile problem accounts with high level of complexity, reconciling credits issued vs credits needed and ensuring the offsets are completed, supported, and properly noted, bringing in others to resolve a problem as appropriate and collaborating with them until the issues are resolved, preparing adhoc reports to assist in communicating issues, highlighting opportunities, and increasing understanding of problems or other tasks and activities as assigned. 
• Assist in preparing collection targets, account analysis, reporting, escalation resolution, etc). Provide input and data to Collections Manager in relation to; collection targets, number of cases resolved monthly
• Assist in coaching and developing more junior collectors.
• Identify process opportunities and make improvement suggestions.
• Coordinate activities between senior management, finance, reporting, accounting, sales support, customer service, and accounts payables in resolving unpaid accounts. This generally includes preparing reporting to show status on open items and current issues and action owners, helping arrange meetings to discuss issues and opportunities to resolve open invoices, keeping track of actions that are late and escalating as needed to keep issues moving toward resolution and drive accountability, bringing others in as needed and as appropriate to resolve issues in their area that are preventing resolution.
• Identify accounts to be recommended for specific reserve. Materiality threshold is generally customers that owe more than $25,000, but any accounts owing any amounts where the Collector knows there is a high likelihood of non-payment (for example due to bankruptcy or customer communication stating they cannot pay) needs to be evaluated for adequacy of reserves.
• Serve as resource for Accounts Receivable Analyst and help ensure they are trained on department procedures and protocols and they can fully utilize our ERP system to efficiently obtain information and record collection activity.
• Serve as escalation resource for Accounts Receivable Analyst. This includes helping more junior collectors learn the organization, who does what and when to bring them in, when and how to effectively escalate to others and follow up to ensure resolution. This also means contacting escalated customers directly to get another voice on the line and let the customer know the account has “moved to the next level”.