Dematic is looking for a talented Technical Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service Technical Support department. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
The employee can be based anywhere in the continental USA. The working schedule for this position is rotating four days on/four days off. There is flexibility to work 8-hour shifts or 12-hour shifts in this position.
What we offer:
What we offer:
Career DevelopmentWe are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic's history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.
Competitive Compensation and Benefits
Our attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.
Dematic is committed to pay transparency. As such, the Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, Dematic will still maintain confidentiality of your pay information. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Dematic, or (c) consistent with Dematic's legal duty to furnish information.
As a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Tasks and Qualifications:
This is What You Will do in This Role:
Assist project and technical engineers in integration of new systems
Assist technical and development personnel in application quality testing
Work on site to install, commission, and test installation of material handling solutions
Provide specified technical support to customers on-site
Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
Review Sales and Estimating Functional Specifications documentation
Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
Participate in an on call rotation during non-business hours
What We are Looking For:
Bachelor's Degree (Computer Science, Software Engineering, or related field)
At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
Experience with Oracle databases
Experience with MS SQL Database
Experience with Windows operatingsystems
Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Please see job description for required skills.