Grow with us! As a growing business, every R1 RCM employee impacts the success, and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. We are currently seeking a talented and motivated Deskside Support Technician for our Rapid Response/Governance team. This is the "Go-To" team for special projects and should be flexible in terms of assigned duties. The Deskside Support Technician must follow Standard Operating Procedures (SOPs) and meet Service Level Agreements (SLAs)
Job Responsibilities
The work involves planning and delivering support services, including installation, configuration, troubleshooting, and other assistance as required. Experience in various aspects of networking, desktop support, Windows 10/MAC , and the ability to re-image a workstation. Effective communication skills and be able to collaborate well with demanding users and enjoy working in a challenging environment. Support includes but not limited to replacing old computers with new computers; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. The Deskside Support Technician engages in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, the Deskside Support Technician resource may be partially or fully diverted to Tier I support. A typical day can be quite different from one day to the next.
Essential Functions:
• Provide onsite desk-side and remote technical support on a variety of issues.
• Intercept and manage customer IT service requests via telephone, fax, e-mail, or walk-in
• Log a service ticket for every customer interaction regardless of the mode of communication (email, phone, fax, or walk-in)
• Ensure, track, process arrived inventory, and reconcile inventory data issues to meet contract Service Level Agreements (SLAs)
• Resolve service tickets or escalate to other support entities as needed and within SLA parameters.
• Configures, installs, and updates desktops, laptops, peripherals, networks, and related software.
• Proficiency with Microsoft Office, remote desktop support technology (such as Teams), and support desk/bug tracking software.
• Basic Windows administration experience preferred (e.g., modifying file/folder permissions, Active Directory accounts, Exchange distribution lists, etc.).
• Ability to work with a variety of computer desktop and notebook hardware, including printers, flat panel monitors, cabling and connectors for networking and peripherals.
Qualifications:
High school diploma or greater.
5+ years of prior technical support experience.
Strong desktop support skills, including Windows 10 and MAC.
3 + years assets management.
Technical certifications a plus, but not required.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
401K with Company Match
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
Tuition Reimbursement
Parental Leave
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
To learn more, visit: R1RCM.com
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