Department: Financial Services & Operations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or .
Job Description Summary
Front line position for the Student Financial Services Center. Responsible for daily receipt and deposit of amounts received for the University. Perform customer service duties as it relates to student financial aid, cashiering, and billing. Exercise judgment relative to established department policies and procedures.
Essential Duties & Responsibilities (other duties may be assigned)
1. Provide excellent customer service to a diverse population of internal and external customers.
2. Greet and assist customers in a friendly courteous manner; independently respond to inquiries.
3. Answer and direct telephone calls in a courteous and efficient manner.
4. Assist students and parents regarding financial aid and student billing.
5. Maintain knowledge of financial aid sources and communicate general information pertaining to those sources.
6. Maintain knowledge of satisfactory progress as it relates to financial aid.
7. Meet and greet potential students and their parents.
8. Independently evaluate extremely sensitive and confidential documents and determine the appropriate course of action.
9. Coordinate and track, scan, link, and evaluate confidential documents utilizing Perceptive Content.
10. Process student loan checks and scholarship checks in Banner.
11. Receive payments in various forms and posting to Banner.
12. Process tuition and rent payments for students.
13. Process miscellaneous payments in Banner.
14. Process other accounts receivable payments in Banner.
15. Process departmental deposits.
16. Analyze student accounts and explain charges, credits, and holds.
17. Process student health insurance payments for International students and graduate students.
18. Process enrollment deposit payments for incoming students.
19. Answer inquiries regarding University policies and procedures that pertain to payment processing.
20. Apply knowledge of FERPA, GLBA, and PCI laws to safeguard confidential information.
21. Independently resolve problems and handle projects with little or no supervision. Recognize when an issue needs to be directed to specific personnel for resolution.
22. Using Excel, balance daily cash to Banner system. Prepare bank deposit.
23. Understand and operate personal computers using Windows operating system.
24. Assist and guide student staff.
25. Assist in the archival of financial aid, billing, and cashiering documents.
26. Provide office support to all individuals within the Student Financial Services Center as needed, including distribution of incoming mail, departmental e-mail, voice mail, and fax.
27. Other duties as assigned.
28. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
29. Apply safety-related knowledge, skills, and practices to everyday work.
Required Education, Certifications, Licensures (minimum requirements)
* High school diploma or equivalent.
Required Experience (minimum requirements)
* Three years progressive customer interaction and administrative support experience.
* Two years working in a cashiering/teller operation.
* Three years using personal computers and basic software packages.
* Experience using advanced features of word processing applications such as utilizing columns or tables, sorting, mail merge, or creating macros.
Desirable Education and/or Experience
* Experience working with Banner.
* Experience working with Perceptive Content.
* Experience working with student financial aid.
Required Knowledge, Skills, and/or Abilities (minimum requirements)
* Excellent interpersonal, customer service and written/oral communication skills.
* Demonstrated knowledge of proper grammar, spelling and punctuation.
* Demonstrated ability to explain and convey complex information.
* Demonstrated ability to take the initiative to solve problems.
* Demonstrated ability to work independently.
* Demonstrated ability to organize and prioritize work assignments independently in a complex work environment.
* Demonstrated ability to work with accuracy and attention to detail.
* Demonstrated ability to use judgment when dealing with highly confidential information.
* Demonstrated ability to work well with others.
* Demonstrated ability to work in a team environment.
* Demonstrated ability to learn new computer skills.
* Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
* Demonstrated commitment to contribute to a safe work environment.
Work Environment and/or Physical Demands
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, stoop, kneel, and reach with hands and arms. The employee is regularly required to sit; talk or hear; and use hands to... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
