Job Details

Provides general clerical support in a patient care environment. Arrange and coordinate support and ancillary services for patient care. Provide exemplary customer service to patients by facilitating business process including appointment scheduling, check-in and check-out, pre-arrival, and telephone triage. Facilitate communication, service, and support to the following: patients, referring physicians, and Michigan Congenital Heart Center staff and faculty. 

• Greet and obtain required information from patietn at the time of arrival
• Arrive patients in Cadence. Communicate with EKG and Echo Only arrivals
• Check out patients in Cadence and schedule appropriate follow ups
• Answer and direct incoming phone calls to appropriate area
• Schedule, reschedule, and cancel appointments
• Schedule consults in a timely manner
• Manage the recall list
• Process clinic paperwork
• Process "No Show" patients
• Scan outside records or general consent into MiChart 
• Prepare appointment reminders 
• Communicate with billing department about add-on appointments, registration, referrals, and authorizations
• Assist billing with the addition of modifiers for fellows and nurse practitioners in Cadence 
• Collect co-pays, balances, and office visit charges from patients
• Use the current imaging process for returning medical documentation to the HIM department
• Daily cash reconciliation

• Track and distribute incoming faxes

   

• Graduation from high school or an equivalent combination of education and experience

• Proficient in MiChart
• Proficient in Microsoft Office Suite
• Responds positively to change, showing willingness to learn new ways to work 
• Experience working in a medical setting: patient scheduling/rescheduling, check-in/check-out
• 1 year of customer service experience
• Exemplary interpersonal, communication, and customer service skills
• Excellent service recovery skills
• Effective verbal and written communication skills 
• Ability to work independently, prioritize, problem solve, and work cooperatively with faculty and staff
• Strong attention to detail, multitasking, accountability, and follow though abilities
• Flexible and able to switch work to meet the needs of the clinic while maintaining a positive attitude
• Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment 
• Professional and positive image and attitude when interacting with patients, faculty, and staff

Monday-Friday Hours 8:00 am - 5:00 pm 

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.