Description
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Be the heart of compassionate care in a patient care support role with us! In this vital role, you'll provide essential assistance and comfort to patients, ensuring they receive the best possible experience during their healthcare journey. If you're dedicated, empathetic, and ready to make a positive impact on patients' lives, we encourage you to apply today and become a crucial part of our caring team!
Benefit StatementAt Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off (PTO)
- Career development and continuing education opportunities
- Health savings accounts, healthcare C dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment statusSummary / DescriptionNOTE: Refer to Medical Office Assistant Scope of Practice addendum, attached.Under general supervision, and according to established policies and procedures, performs the duties of a Medical Assistant and Patient Services Assistant for assigned area. Greets visitors, registers patients, contacts various insurance providers and schedules patients according to established guidelines. Assist physician or physician extender with patient examination by preparing exam room, taking vital signs, assisting during exam, etc.
Greets visitors, answers telephones and directs calls and visitors to appropriate place or person.
Registers patients for outpatient services. Obtains necessary demographic, insurance and related data according to policies and procedures.
Contacts various insurance providers to determine benefit levels and patient co-pays, as needed. Collected and posts payments and prepares daily deposits for monies received.- Pulls and prepares patient charts prior to appointment. Files notes, prescriptions, face sheets and other documentation in medical record. Copies and releases medical record information, as needed.
- Assists physician with patient examinations by preparing exam room, helping to move or position patients for procedures, handling instruments, etc.
- Takes vital signs such as temperature, blood pressure and weight. Documents patient's reason for visit and vital signs in patient's chart.
- May perform any of the following medical procedures: giving non-intravenous injections, venipuncture, performing EKG's, assisting with stress tests, routine x-rays, PFT's, and other related activities.
- Obtains referrals and schedules patient's appointments or procedures according to guidelines.
- Enters, reviews, researches and corrects computerized records of patient billing information. Provides billing company with companies of all payments and rejections.
- Performs various other support duties such as preparing laboratory slips or statistical data, typing various correspondence, training new personnel, etc.
- Follows established policies and procedures to meet minimum like safety standards of JCAHO/OSHA. Actively participates in all safety training including but not limited to cardiopulmonary resuscitation (CPR) and annual safety training.
Skills Required- Analytical ability necessary to handle patient problems, review and verify insurance information, research billing problems and compile data for statistical reports.
- Interpersonal skills necessary to effectively communicate with patients, physicians and other personnel.
- Some mental/visual strain due to posting of payments, reviewing insurance information, etc.
- Technical knowledge of blood pressure techniques.
