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Job Details

Store Professional

Job Code Number

410419993

Job Description

Ionia, MI, USA
Full time
R26_0000030005

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures:

Customer satisfaction and service quality (CSAT, repeat business)
Accuracy and efficiency in parts identification and order fulfillment
Sales performance (retail and wholesale transactions)
Responsiveness to customer inquiries (in-store and phone)
Team collaboration and support to peers
Adherence to store processes, systems, and operational standards

Responsibilities

The following primary responsibilities are not all inclusive:

Provide accurate automotive parts solutions to retail and wholesale customers
Deliver a consistently positive and engaging customer experience
Utilize product knowledge to assist customers and support team members
Operate systems including POS, inventory/catalog tools, and communication devices
Maintain high energy and customer focus in a fast-paced retail environment
Support store operations including transactions, inquiries, and general workflow
Build relationships with customers to drive loyalty and repeat business
Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
Support continuous improvement initiatives related to store processes and operational standards.

Qualifications

Required:

High School Diploma or GED
Valid Driver's License
Strong communication (verbal and written) and interpersonal skills
Customer-focused mindset with strong listening and problem-solving abilities
Willingness to learn automotive parts and technology systems

Preferred:

Experience in automotive, retail, or parts environment
Hands-on experience with vehicle repair or maintenance
Knowledge of inventory or cataloging systems
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
ASE Certification (not required)

Leadership

Demonstrates personal accountability and ownership of customer outcomes
Leads by example in delivering exceptional customer service
Supports team members by sharing knowledge and assisting with problem-solving
Contributes to a positive, collaborative, and high-performance team environment
Shows initiative in learning and career development

Organizational Structure

Reports to: Store Manager / Assistant Store Manager
Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers
Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction
Standing for extended periods and frequent movement within the store
Ability to lift and move automotive parts and materials (moderate weight)
Use of computers, phones, and POS systems regularly
Fast-paced environment requiring multitasking and responsiveness

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

See Description

Equal employment opportunity, including veterans and individuals with disabilities.

PI287237067

Organization Profile

Employer Name:

Job Target

Address:

225 State Street

Address Line 2:

Suite 300

City:

New London

State/Province/Region:

Zip/Postal Code:

06320

Description:

JobTarget is the foundation upon which careers and companies are built. Our technology and services connect millions of job seekers to hundreds of thousands of companies through thousands of job boards. We facilitate faster, more meaningful connections by powering niche job sites that target specific audiences of talent, and providing technology and advertising solutions for employers to more quickly and cost-effectively locate the most qualified candidates for their openings. Explore our Products & Services to experience the JobTarget difference or check out Who We Serve to narrow in on the best solutions to serve you.

Job Summary

Organization

NAPA Auto Parts

Location

Ionia, Michigan 48846

Job Code Number

410419993

Positions Available

Expiration Date

10/5/2026

O*NET Code

41-1012.00

O*NET Occupation

First-Line Supervisors of Non-Retail Sales Workers

Education Level

High School Diploma/Equivalency

Job Characteristics

Full-time

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