Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Location: Remote Shift: 2pm-10pm EST Duration: 4-6 weeks Pay Rate: 17/hr W2 We are seeking customer-focused and professional Epic Go-Live Support Representatives to provide frontline support during a healthcare system implementation. This role serves as the first point of contact for end users, assisting with issue intake, documentation, and escalation to the appropriate support teams while ensuring a positive support experience. Required * Previous call center, help desk, customer support, or service desk experience. * Basic understanding of IT concepts and technology support processes. * Ability to learn and support Epic-related workflows during a Go-Live event. * Strong communication, listening, and problem-solving skills. * Friendly, professional, and patient customer service approach. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
To view the full job description, click here
