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GENERAL FUNCTION:

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate

• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice

• Maintain working knowledge of products, services, and processes offered

• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved

• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs

• Provide customer support needed reinforcing the value of current and new technology

• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp

• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience

• Experience in a sales environment required; experience in financial industry a plus

• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships

• Ability to professionally represent Fifth Third Bank in verbal and written communication

• Capable of analyzing credit and financial information

• Exhibits business acumen

• Demonstrated ability in making sound decisions

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

WORKING CONDITIONS:

• Normal office environment

• Extended viewing of computer screens

• Periodic travel within the Bancorp footprint to attend meetings and/or training

LI-AN1

Retail Personal Banker II - Mature

LOCATION -- Muskegon, Michigan 49444

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We've staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We're proud that Fifth Third is a warm and caring place to grow - as a customer and as a team member.