GENERAL SUMMARY:
Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
Responsible for communicating the preferred lens family of products and the benefits of each
Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
Responsible for conducting and recording various measurements that are required to fabricate the lenses
Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
Responsible for follow-up with the eyewear orders through completion and delivery
Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Requires high school diploma or GED
Previous computer experience and basic math skills preferred
Previous customer service, retail, or hospitality experience preferred
Previous dispensing/optical experience preferred
Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
Must practice the customer skills as provided through on-going training and in-services.
WORKING CONDITIONS:
Works in retail optical environment.
Requires evening and weekend hours
Additional Information
Organization: Community Care Services
Department: HF Optimeyes Monroe
Shift: Rotating
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
