Location: Anywhere in Country
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In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity
We are seeking a highly skilled and experienced ServiceNow Architect to join our team. The ServiceNow Architect will be the senior technical authority responsible for the design, architecture, and successful delivery of advanced ServiceNow solutions (such as Banking Operations, Customer Servicing, Contact Center, Payments, Fraud, Complaints, Disputes) and regulated servicing use cases within Financial Services organizations.
This role provides hands-on technical leadership, owning solution architecture across workflows, integrations, data, security, and performance. The Architect leads complex implementations, resolves advanced technical challenges, and ensures delivered solutions meet platform best practices, regulatory standards, and project outcomes. The Architect works closely with delivery teams, stakeholders, and customers to translate business requirements into robust, scalable, and secure technical architectures within the ServiceNow ecosystem.
Your key responsibilities
As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Skills and attributes for success
Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
Architecture & Design
Lead the end-to-end technical design of ServiceNow disputes solutions
Define technical architectures covering:
Case and workflow design
Integration and data flows
Security and access controls
Ensure solutions align with ServiceNow best practices, architectural standards, and platform capabilities
Own solution-level architectural decisions and trade-offs
Address complex and ambiguous technical challenges within the ServiceNow ecosystem
Act as escalation point for difficult:
Performance issues
Integration failures
Architectural constraints
Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact
Continuously refine architectures based on lessons learned and evolving requirements
Implementation Leadership & Delivery
Guide and oversee technical implementation activities across delivery teams
Provide hands-on leadership during critical design and build phases
Ensure architecture is translated accurately into configuration and code
Support teams in resolving complex build and deployment challenges
Partner with project leadership to ensure successful delivery outcomes
Identify and mitigate technical risks early in the delivery lifecycle
Drive resolution of complex technical issues that threaten timelines or quality
Balance speed of delivery with architectural integrity
Serve as a technical advisor during:
Solution design workshops
Customer technical discussions
Architecture and design reviews
Communicate technical concepts clearly to both technical and non-technical audiences
Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers
Platform & Workflow Architecture
Architect advanced ServiceNow workflows using:
Case management and state-driven designs
Event-based and rules-driven orchestration
Long-running and high-volume transaction support
Optimize performance, scalability, and resilience for enterprise workloads
Design reusable technical patterns and implementation assets
Integration & Security Architecture
Lead technical architecture for integrations with:
Card networks and external processors
Core banking, fraud, and document systems
Third-party platforms and APIs
Define and implement secure integration patterns, including:
Synchronous and asynchronous flows
Data protection and tokenization strategies
Ensure technical designs meet security, privacy, and compliance requirements
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
Typically, no less than 4 - 6 years of relevant experience in IT including extensive experience with hands-on ServiceNow development or architectural capacities.
Certified Implementation Specialist - CSM
Extensive hands-on experience architecting and delivering ServiceNow solutions
Proven success leading technically complex implementations
Ability to lead technical discussions confidently with customers and stakeholders
Prior consulting experience
Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
Experience leading teams and supervising others
A driver's license valid in the U.S.
Ability to travel 40-60% to meet client needs
Ideally, you'll also have
- ServiceNow Certified Technical Architect (CTA) - highly preferred
What we look for
We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
- We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of p
