Job Details

The Hotel Front Desk Agent is responsible for providing excellent guest service, managing reservations, and ensuring a smooth check-in and check-out experience. This role serves as the first point of contact for guests and plays a key role in creating a positive impression of the hotel.

• Greet guests warmly and provide a welcoming atmosphere
• Check guests in and out efficiently using the hotel’s system
• Handle reservations, cancellations, and room assignments
• Answer phone calls, emails, and guest inquiries promptly
• Provide information about hotel services, amenities, and local attractions
• Address and resolve guest complaints in a professional manner
• Process payments, verify billing, and maintain accurate records
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain a clean and organized front desk area
• Follow all company policies, procedures, and safety standards

• High school diploma or equivalent (hospitality degree preferred)
• Previous customer service or hospitality experience is a plus
• Strong communication and interpersonal skills
• Basic computer skills and familiarity with reservation systems
• Ability to multitask and work in a fast-paced environment
• Professional appearance and positive attitude
• Flexibility to work shifts, including nights, weekends, and holidays

• Standing for extended periods
• Shift-based schedule (including evenings, weekends, and holidays)
• Interaction with a diverse range of guests
• Customer service excellence
• Attention to detail
• Problem-solving abilities
• Time management and organization
• Ability to remain calm under pressure
• Teamwork and collaboration
• $14-14.50