Aftermarket Parts Coordinator
Job Location
US-MI-Boyne City
# of Openings
1
Company Division
DSUS
Overview
FLSA Status: Exempt Reports To: GM, Aftermarket Services
Work Schedule: Core Business Hours, Monday-Friday
Additional Hours as Required
Work Location: Daifuku Office
POSITION SUMMARY
The Aftermarket Parts Clerk reports to the GM of Aftermarket Services. This role is the liaison to our customers on all Webb product lines upon installation. This position involves daily interface with project managers, engineers, field service technicians, accounting, purchasing and with customers. The primary goal for this position is to provide excellent customer service in a fast-paced environment and carrying out related duties and tasks, for the purpose of contributing to the success of the team, department, and Company.
Responsibilities
ESSENTIAL FUNCTIONS
Manage customer requests for parts and new spare parts orders on a daily basis ensuring full detailed intake of concerns and expeditious solutions are implemented.
Provide formal quotes in CRM (Salesforce) to customers on spare parts
Monitor CRM to close out opportunities if the customer does not proceed with a PO.
Requests and approves purchase orders or material needs.
Leads and works with co-workers daily to ensure timely service.
Contributes to team effort by accomplishing related results as needed.
Meets with multidisciplinary teams to discuss merchandise deliveries, requirements, and scheduling
Qualifications
BASIC QUALIFICATIONS
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Time Management - Managing one's own time and the time of others.
Service Orientation - Actively looking for ways to help people.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring - Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.
Verbal and Written Expression and Recognition - The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
PREFERRED QUALIFICATIONS
Associate's degree in business or equivalent work experience in customer service or related field.
Bachelor's degree in business or related field, preferred.
Preferred experience in the engineered-to-order industry.
Basic to Intermediate experience with Excel and knowledge of basic formulas.
ADDITIONAL SKILLS & ABILITIES
Above average skills in customer service, CRM data entry, and data analysis
Basic skills in accounts payable, accounts receivable, and purchasing
Demonstrated ability to prepare reports and investigate complex problems
Other: must be self-directed, a problem solver, customer friendly and conscientious
Computer Skills:
Proficient in Microsoft Office to include Word, Excel, PowerPoint, Visio, and Project.
Working knowledge of Salesforce, CRM and CMMS.
Other Requirements:
Must be able to read, write, speak and understand English.
Maintain a valid driver's license and be insurable under Daifuku's insurance policy.
PHYSICAL DEMANDS Physical Demands Lift/Carry
Stand
F (Frequently)
Walk
F (Frequently)
Sit
F (Frequently)
Handling / Fingering
F (Frequently)
Reach Outward
O (Occasionally)
Reach Above Shoulder
O (Occasionally)
Climb
O (Occasionally)
Crawl
O (Occasionally)
Squat or Kneel
O (Occasionally)
Bend
O (Occasionally)
10 lbs or less
O (Occasionally)
11-20 lbs
O (Occasionally)
21-50 lbs
O (Occasionally)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
Push/Pull
12 lbs or less
O (Occasionally)
13-25 lbs
O (Occasionally)
26-40 lbs
O (Occasionally)
41-100 lbs
N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements:
Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.
Vision (Near, Distance)
WORK ENVIRONMENT
Office environment in a controlled atmosphere... For full info follow application link.
Elite Line Services (ELS) is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, gender identity, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected].
