At LAFCU our Collectors will notify or locate members with delinquent accounts and attempts to secure payment by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned. The Credit Union reserves the right to modify, amend, or eliminate the described functions, tasks, and responsibilities of this position at any time when the circumstances warrant such a variation.
- Obtain and review credit reports and skip trace reports; correct LAFCU reporting errors on credit reports.
- Communicate with members to encourage payment of delinquent accounts, determine reasons for delinquency, and negotiate repayment solutions.
- Record detailed information on member financial status and collection efforts.
- Recommend repossession, legal action, or budget counseling when appropriate.
- Maintain records of repossessions, assist with auctions, and prepare required documents for collateral.
- Process payments, including charged-off accounts, grant credit extensions, and resolve misapplied transactions.
- Work with attorneys, vendors, and law enforcement on legal proceedings and collection efforts, ensuring compliance with policies.
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QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Under Michigan law, a person with a disability needing accommodation for this position must notify the employer in writing within 182 days after the need is known or reasonably should have been known that an accommodation was needed.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); minimum one year Collection experience within the last 5 years, or 5 years of experience in Consumer Lending practices and procedures and real estate lending, including, but not limited to skip tracing, foreclosures, and demonstrates general knowledge of collection procedures, bankruptcy law, and applicable regulations, including, but not limited to Reg Z, ECOA, Service Members’ Civil Relief Act, BSA, Fair Debt Collection Practices Act and Fair Credit Reporting Act., eligible for NMLS certification.
