Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.
Essential Responsibilities:
Ensure daily paperwork is completed in accordance with procedure
Maintain shelter policy without discrimination
Assist with menu planning
Supervise common areas, dorms, lounges, clothing closet, and laundry room
De-escalate conflict and manage crises as necessary, excellent verbal and written communication
Perform daily resident/security check on guests, rooms, and exterior of building
General Office duties: answering the phone, filing, typing, record keeping, recording shift summary
Attend all trainings and staff meetings as directed
Cleaning and janitorial work as required, including laundry as needed
Keep dryer vents clear of dust and lint
Assist deep cleaning of the kitchen; assist with daily cleaning as needed
Floor upkeep, including dining room, office, laundry room
Accurately track resident medications that are under the supervision of The Salvation Army
Clean empty rooms once resident has exited as needed
Communicate shelter supply needs to maintenance or corps officer
In absence of cook, perform kitchen duties
Help to resolve conflicts between residents
Remain on duty until replacement arrives
Perform other duties as assigned
Additional Responsibilities:
Handle donations as needed
Ensure client chore are completed in a timely fashion
Process in-take and exit paperwork as needed
Help with shelter and social services laundry upon request
Qualifications:
Education/Experience:
High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
1 or more years working in a shelter type environment
Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes
Skills, Knowledge & Abilities:
Have and maintain ServSafe Certification, or ability to acquire certification within 1 year
Computer Skills:
Basic knowledge of Microsoft Office 365
Knowledge of TEAMS and SharePoint
Certificates and Licenses:
Complete Safe From Harm training, and keep current as needed
Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
