Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced EpicCare Clindoc Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
Support the implementation command center for a new Epic installation at a rapidly growing organization by collaborating across global, multidisciplinary teams to drive successful outcomes and ensure a seamless go-live experience with ongoing support.
Work with the existing Epic team to complete any last-minute build prior to go-live, work command center shifts to investigate, document, and resolve break-fix tickets.
Conduct and document root cause analysis.
Complete any assigned system maintenance.
May be a part of the on-call rotation group for after-hours critical support.
Work with team and manages application enhancements, break-fixes, standard applications changes and maintenance activities
Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams
Provides on-site support within the organization on an as needed basis
Attend meetings to discuss team and project related activities, work tasks, and issues
Support leads with work assignment & prioritization across shores
Work with application end users to design and build the Epic system in a timely and professional manner
Coordinate with the offshore team for continuity of build, deployment and support
Conduct ongoing system build and configuration for assigned Epic module
Develops, supports and maintains all required system design and build documents and other system documentation
Completes specific team task activities as outlined in the project work plan and other job-related duties as assigned
Drive discussions with business and functional analysts to understand the business requirements
Creates and maintains regular status reports and provides verbal and written status to project managers and project leadership, as required
Anticipates, prepares, and escalates upcoming issues/risks
Identifies problems to reduce recurring incidents and identify improvement and opportunities
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Qualifications
Required
Must have an active Epic Certification in Epic Clindoc
3+ years of experience with ClinDoc/Epic Orders development & application maintenance
3+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
Build and maintain clinical documentation templates and optimize user workflows based on clinician needs.
Analyze clinical workflows, propose and implement improvements using Epic tools and personalization features (e.g., Navigator, activity tabs)
Familiarity with Epic Hyperspace build environment, including master files, registries, profiles, templates, and user roles.
Experience with all aspects of testing lifecycle - unit, system, integrated testing
Solid analytical and critical thinking skills
Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams
Provides on-site support within the organization on an as needed basis
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
