A cover letter and resume are important submissions for our hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how you will align with your career skills. Submit both a cover letter and resume as one file (because of system limitations). These documents will be used to assess communication skills and your attention-to-detail.
We are looking for a Student Account Assistant to join our Student Financial Services team in Financial Operations. The Student Financial Services area invoices, collects payment from, and provides customer service for the more than 53,000 students enrolled at the University's Ann Arbor campus. You will serve an important role as the initial contact for student financial account inquiries.
- Completed your high school education, with a college degree recommended.
- One or more years clerical experience in a business office or University setting.
- Passion for high-quality customer service.
- Demonstrated ability to contribute to a positive work environment and work independently in a team setting.
- Excellent organizational skills and ability to handle multiple tasks with varied deadlines.
- Ability to correspond appropriately with a variety of individuals from diverse backgrounds.
- Ability to handle difficult conversations.
- Working knowledge of PCs and desktop software and Google.
This is a full-time position and reports to the Student Financial Services General Accounting Manager. As part of the University of Michigan Finance Division's Future of Work initiative, work may be both onsite and remote based on the business needs of this position. Currently, you will be primarily remote.
NOTE: Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
