Guest Services Associate (PRN/On-Call)Variable (United States of America)
Hours: PRN/On-Call
Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
The Guest Services Associate greets patients, families, and visitors and assists with other customer service initiatives to improve the patient experience including providing helpful information or assistance with way-finding on campus. The Guest Services Associate provides exceptional customer service to everyone in the facility by exuding warmth, genuine care, and taking pride and joy in this role. Mary Free Bed stands apart from other organizations by the unique combination of:
Essential Job Responsibilities
Make eye contact and pleasantly greet each patient, visitor, and staff member as they arrive; maintains a pleasant, friendly and professional demeanor with all guest, client, staff members and coworkers to create favorable first and last impressions
Ask arrivals the nature of his/her visit and assist arrivals in finding his/her correction location. Utilize patient experience volunteers to help escort patients, families, and/or visitors to the correct destination.
Secures courtesy wheelchairs for guests as needed. Assist arrivals with belongings and equipment if needed.
Assist arrivals with topographical and informational orientation to the main lobby, registration, check-in kiosks and wait areas. Offer information regarding local resources upon request.
Provides information and assistance to inpatient admissions, outpatients, visitors, and staff at the West Information Desk, as assigned. Follows all procedures for visitor sign-in and visitor badge processes.
Assist patients, families and/or visitors with departure and provide a warm good-bye, offering any additional assistance, if needed.
Protects all hospital guest and staff's confidentiality according to HIPPA requirements
Maintains a clean work environment, assuring main and west lobby areas are neat and tidy, as well as surrounding areas of entries, valet podium, guest services station, wheelchairs and trash receptacles. Checks courtesy wheelchairs for safe operation prior to each use. Disinfects courtesy wheelchairs after each use.
Creates and maintains an atmosphere of warmth, personal interest and positive emphasis
Maintains positive appearance and professional image
Adheres to hospital policies
Maintains a detailed knowledge of the facility, including services, departments, clinics, peripheral services, conference rooms and other pertinent information
Completes incident reports that are detailed and strictly factual
Communications Responsibilities:
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
Ability to use communication devices (phones, radios, etc) in a clear, concise and professional manner to meet and exceed the internal and external customer service expectations.
We'll embrace all people by:
Treating everyone with dignity and respect.
Opening more doors to opportunity for others to succeed.
Growing talent and people.
Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
Taking action against discrimination.
Honoring our differences and how we collaborate.
Educating staff, patients and the communities we care for.
Restoring hope and freedom, together.
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by... For full info follow application link.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
