The Customer Service Supervisor is responsible for supervising the Customer Service team, strategizing daily operations, maintaining high standards of service, and ensuring an efficient flow of work.
Day-to-Day Role:
Supervise, train and support the Customer Service team to ensure that orders are processed accurately and timely, delivering on appropriate service levels to our customers
Review, recommend and implement improvements to department procedures and best practices with other members of leadership
Maintain appropriate staffing levels by recruiting, interviewing, and selecting new team members
Define, communicate, and monitor team objectives and results
Monitor Customer Service team performance and workload using various tools and metrics
Provide ongoing coaching and training to build knowledge and skill within the Customer Service team
Evaluate performance and provide both positive and constructive feedback to develop employees
Assist Customer Service team with problems related to order management tools
Improve customer experience by staying informed on current department, company, and customer trends
Work directly with Customer Service team to provide recommendations and escalate issues as needed
Ensure coverage for staff during absences
Core Skills and Qualifications:
The ideal candidate must possess all of the following:
High school diploma or equivalent
Supervisory experience and/or demonstrated leadership experience
Customer service or order processing experience to include proposing alternatives, responding to challenges, developing and executing innovative solutions for the company and the customer
SAP or similar ERP system experience including order processing
Salesforce or similar CRM system experience
Experience managing and executing multiple tasks, projects and priorities
Ability to think strategically and see how all parts of the process interact with the big picture
Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
Experience using Microsoft Office, including the ability to create reports, documents, presentations and spreadsheets in MS Word, MS Excel, and MS PowerPoint
Organizational skills including the ability to prioritize workload to meet deadlines
Ability to maintain confidentiality
Excellent attention to detail and accuracy
Bachelor's degree, preferred
Spanish and/or French language skills a plus
Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.
*THC testing ONLY when such testing is required by law.
https://www.dartcontainer.com/eeoaa/
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at(800) 545-3278Ext 3370 or email us [email protected] calls can be made by dialing 711 or the relay number for your state.
If you experience difficultyapplyingonline, you may call (800) 545-3278 Ext 3390 or email us at [email protected] for assistance.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
