About the Role
Location: Saginaw, Michigan (Majority On Site )*
Are you looking to jump start or further your IT career? Morley's team of IT professionals offers growth opportunities, a positive environment, meaningful work and strong benefits.
As a Technical Support Specialist, you'll help Morley associates with all their computing needs.
Using your problem-solving skills and technical know-how, you'll help find solutions to technical issues.
Your work will enable associates to provide great service to our Fortune 500 clients, and make sure they can work in an efficient and safe environment.
*Hybrid Schedule
This is a hybrid role. You'll work on site at our Saginaw, Michigan, campus 90% of the time, and will work from home periodically .
See *The Hybrid Experience* section below for on-site perks and videos on what both experiences are like!
What You'll Do
Provide help desk and desktop application support
Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
Support System and Network Administrators in daily workloads
Ensure that all desktop and laptop systems:
Are properly configured and tested before deployment
Have system connectivity and accessibility
Are tested and verified after deployment
Provide operational documentation as needed for common operational tasks
Provide all desktop operational support
Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
Support compliance in the areas of system security, user access, resource access and authentication
Escalate items as needs require
Assist in supporting all corporate email systems, calendaring and scheduling software
Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
Excellent communication, problem-solving, organizational and interpersonal skills
Familiar with:
Windows 10 and 11
Microsoft Office
Various web browsers
Printers
Active Directory
Remote desktop
Some networking skills
Eligibility Requirements
Ticketing system experience
Proven expertise in supporting currently installed hardware platforms
Associate degree in computer science (or related field) - OR - one or more years of experience in computer support plus a high school diploma or equivalent
Able to work on site in Saginaw, Michigan, a majority of the time
Able to work the following hours:
8 a.m. - 5 p.m. Eastern time
Monday - Friday
On occasion, after-hours or weekend support may be needed for high-priority or timely projects
Remote Work Requirements
The Hybrid Experience
Work from home (WFH) flexibility, in-person interaction.
On campus - See what it's like working on site at Morley, where you can connect in person:(direct link to video: https://mrly.info/wi7)
Friendly, casual environment
Corporate office in Saginaw Township, close to shopping and restaurants
Access to on-site cafeteria and free workout facility
Perks like tickets to local events
At home - Check out an associate's typical WFH day and how their home office setup helps them stay focused: (direct link to video: https://mrly.info/h4b)
Why Join Our Morley Family
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
Benefits to Make Your Life Easier
Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
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