Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This is a seasonal position through the end of October. On island housing and meals provided at $19/day. We are seeking a results-driven and customer-focused Retail Manager to oversee the daily operations of our retail stores and Astor's Spa. The ideal candidate will be responsible for achieving sales targets, managing staff, maintaining inventory levels, and ensuring a high standard of customer service. Key Responsibilities: * Oversee the day-to-day operations. * Recruit, train, and supervise store staff. * Set and monitor sales goals, KPIs, and budgets. * Ensure excellent customer service and handle complaints or issues. * Manage inventory, order stock, and conduct regular audits. * Maintain visual merchandising standards and store cleanliness. * Prepare sales reports and provide insights to senior management. * Implement promotions, marketing strategies, and in-store events. * Ensure compliance with health and safety regulations and company policies. Qualifications Previous cash handling experience. * 2-3 years of prior retail/hotel experience. * Sufficient grade math skills required. * Ability to communicate effectively with the public and other employees. * Read, write and speak English fluently. * Proficient computer skills, with knowledge of Micros and Excel preferred. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. * Multiple Tiers of Medical Coverage * Dental & Vision Coverage * 24/7 Teledoc service * Free Maintenance Medications * Pet Insurance * Hotel Discounts * Tuition Reimbursement * Paid Time Off (vacation, sick, bereavement, and Holidays). * 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
To view the full job description, click here
