The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, Client Engagmnt HW-Assoc in Novi, MI.
Schedule: Monday-Friday, 8:00am-5:00pm
*Salary dependent upon experience*
REQ#3752300
Responsibilities
Basic Purpose:
Working in concert with the Client Engagement members within the POD the Client Engagement Representative is responsible for coordinating 1,000-2,000 Health and Wellness Events annually in a manner that exceeds customer expectations and meets both direct and reseller client Service Level Agreements.
Duties and Responsibilities:
Use organizational event planning skills to coordinate multiple projects and to produce the required event-related deliverables by the established deadlines.
Maintains internal and external client and examiner relationships and, as required, assist with implementation of innovative and custom delivery models.
Arranges for staffing, confirms attendance of scheduled examiners, supplies examiner training documents, , assist with program set up in Apex and subsequent documents, manage clinic changes, request and track deliver of necessary clinic supplies, tracking delivery of PHI, approval of subcontractor PO's, and monitors the success of the event.
Provide excellent customer service by taking ownership of event related deliverables
Identifies and escalates issues as appropriate if unable to resolve directly
Ensures proper staffing levels are being requested
Creates Pick Lists to ensure sufficient supplies are ordered
Assist in investigations and help to identify the root problem of issues and provide complete resolution to Client Engagement and aids in creation of Corrective Action Plans to internal and external customers when issues arise.
Provides support for accounts that require creative event delivery solutions and monitoring of ongoing service needs.
Help define and execute Standard Operating Procedures (SOP's) as needed.
May perform other related duties as required by management.
Supervision Exercised: N/A
Qualifications:
Education Preferred: High school or GED; Associates Degree preferred
Work Experience: 1-2 years of relevant work experience OR 3 years of equivalent work experience in a relevant position.
1-3 years customer service or administrative experience preferred
Other: Ability to multi-task, prioritize responsibilities and manage time accordingly.
Highly organized, attention to detail, and excellent work ethic
Demonstrated ability to make independent decisions that meet customer needs
Demonstrated ability to complete projects requiring event planning
Clear and concise verbal and written skills
Team oriented. Proven ability to work collaboratively
Ability to manage conflicts and implement resolutions for successful outcomes.
Self-starting with a proven ability to work independently and prioritize time.
Fully competent in Microsoft Office programs (Word, Excel, PowerPoint).
After clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.
If you need assistance with the online application or have questions about the application process, please contact our Talent Acquisition team at 262-439-1939.
Closing Statement
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers' trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
