Senior Customer Service Representative
Location: Kalamazoo, Michigan
About Our Client:
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
- Managing customer orders by entering and converting orders, matching dates, handling expedites, and troubleshooting inquiries.
- Responding promptly and accurately to sales representatives' questions and requests, ensuring full satisfaction in alignment with company standards.
- Communicating effectively with sales reps, regional managers, and internal departments such as IBP, Scheduling, AR, Service Parts, and Marketing.
- Performing administrative duties, running reports, and completing special projects that support the capital sales business.
- Relaying critical order management communication between customers, sales force, and internal teams, including updates or changes to scheduled delivery dates.
- Backing up the Customer Support team when needed to ensure seamless service coverage.
- Following standardized order entry processes to ensure 100% accuracy for all orders submitted via phone, electronically, or by fax.
- Maintaining all appropriate records in accordance with company specifications.
- Meeting all training, documentation, and regulatory criteria while identifying and reporting productivity concerns to support root cause problem-solving.
- Building relationships and fostering teamwork across departments and with team members.
- Prioritizing tasks effectively and adjusting priorities as needed to meet shifting demands.
Qualifications:
- Minimum 2 years of experience in customer service roles.
- Strong listening skills to fully understand and respond to customer and team needs.
- Excellent organizational skills for managing multiple priorities and tasks.
- Attention to detail to ensure accuracy in all communications and order management.
- Must be able to build interpersonal rapport and maintain professional relationships.
- Proficient in data entry and have strong typing skills.
- Must be able to effectively multi-task in a fast-paced environment.
- Prior experience as a Customer Service Representative is preferred.
- Must be able to work independently and as part of a team.
- Strong written communication skills for clear and effective correspondence.
- Experience in a customer support role within the medical device or healthcare industry is a plus.
- Familiarity with order management systems or ERP software is preferred.
- NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
